FAQs
Frequently Asked Questions
Everything you need to know about your Nexus Echelon experience.
📧 How can I contact Nexus Echelon?
You can reach us anytime at support@nexusechelon.com — our support team typically replies within 24 business hours.
If you prefer, you can also reach us at ebrahim343@outlook.com.
For faster help, use our Live Chat (bottom-right corner of our site).
🌎 Do you ship worldwide?
Yes, we proudly ship worldwide from our warehouse in Hong Kong.
Every order is carefully packed and tracked to ensure it reaches you safely.
⏱ How long does it take to receive my order?
Most orders arrive within 2–4 weeks depending on your location and customs.
Orders are processed Monday to Friday and you’ll receive a tracking number as soon as your order ships.
💳 What payment methods do you accept?
We accept all major payment methods:
- Visa
- Mastercard
- American Express
- PayPal
All payments are encrypted and securely processed.
🔁 Returns & Exchanges
We offer a 30-day satisfaction guarantee.
If you’re not completely happy with your order, you can return it for a full refund or exchange.
Just email support@nexusechelon.com to get started — we’ll make it simple and quick.
📦 Order & Shipping Questions
Already placed an order?
Visit our Track Order page to see real-time shipping updates using your tracking number.
If something’s not right — like a late delivery or wrong item — contact us directly with your order number for the fastest assistance.
🧾 Customs & Taxes
All prices are listed in USD and are tax-free at checkout.
Depending on your country, you may be required to pay customs duties or import taxes upon delivery.
These are determined by your local customs office and are the responsibility of the buyer.
🛠 What if my item arrives damaged or incorrect?
We’re very sorry if that happens. Please contact us right away with:
- Your order number
- Photos of the issue
Our team will resolve it as quickly as possible — whether it means sending a replacement or issuing a refund.
💰 When will I receive my refund?
Refunds are processed back to your original payment method within 7–10 business days after your return is received or cancellation approved.
If you paid by card, the timing may vary depending on your bank.
📍 Business Inquiries & Collaborations
For wholesale, brand partnerships, influencer collaborations, or media inquiries — reach out to us at support@nexusechelon.com.
We’re always open to working with like-minded creators and partners.
💬 Still Need Help?
Our team is always here to support you.
Contact us at support@nexusechelon.com or message us through Live Chat for quick assistance.